Technical Support Process

The Technology Department works diligently to implement productive service offerings across the district. We are committed to providing quality service to all staff. It is our goal to increase productivity and self-reliance by offering immediate support via work order tickets.

Any staff may enter a work order directly in ZenDesk or contact their school level contact (CTC/ITF/Designated staff) to address any technical issue or concern. The CTC/ITF or designated staff can escalate the issue via entering a work order ticket into ZenDesk, where a technology technician will respond to correct the problem. Student learning is our priority and the Technology Department strives to prevent any downtime in instruction.