Technical Support Process

The Technology Department works diligently to implement productive service offerings across the district.  We are committed at providing quality service to all staff.  It is our goal to increase productivity and self-reliance by offering immediate support via help desk and work order tickets.  

7:30 a.m. - 12:00 p.m.
 (704) 476-8000 ext 8800


Any staff may contact the Help Desk or use their school level contact (CTC/ITF/Designated staff) to address any technical issue or concern.  The CTC/ITF or designated staff can escalate the issue via entering a work order ticket into SchoolDude, where a technology technician will respond to correct the problem.  Student learning is our priority and the Technology Department strives to prevent any downtime in instruction.