Employee Assistance Program

Help When You Need It Most:
Atrium Health Employee Assistance Program


Because we understand the impact personal problems can have on a person’s life and job performance, Cleveland County Schools is pleased to offer you and your family the Employee Assistance Program (EAP).

Available through Atrium Health, this program is designed to help you and members of your family with all types of issues – marital conflicts, financial problems, job stress, emotional, alcohol and drug problems, and difficulties with children. Provided on a confidential basis, the EAP counselors offer help when you need it most.

There is no charge to you when you visit an EAP counselor. The services are provided in a casual, secure environment to help you feel safe and confident of your decision to seek help. The counselor will help clarify your concerns and offer treatment options. If further counseling is required, you will be referred to area treatment professionals whose services can often be billed to your insurer.

Atrium Health EAP requires its counselors to meet strict credentialing requirements to maintain its ability to address the complex assortment of employee problems that may arise in today's workforce. EAP staff hold PhD's, Certified Employee Assistance Professional (CEAP) certification, Certified Substance Abuse Counselor (CSAC) certification, National Certified Counselor (NCC) certification and/or Licensed Professional Counselor (LPC) credentials.

For more information, call the EAP office of Atrium Health. All contacts are private and confidential.


What is The Employee Assistance Program?
The Employee Assistance Program (EAP) is a service purchased by your employer that provides confidential and professional help to resolve problems affecting you and your family.


Why Does My Employer Need An EAP?
Your employer offers an Employee Assistance Program because it makes good business sense. Personal problems can make life difficult at home and at work. The EAP helps you get fast, practical help before personal problems become work problems.


Will My Employer Know About My Use Of The EAP?
Not unless you decide to tell them. Your decision to use EAP services is voluntary and confidential. The counselors adhere to strict guidelines regarding disclosure of program participation.


What Kinds of Problems Will The EAP Help With?
Your EAP can help you with problems relating to:

  • Alcohol and drug use
  • Stress and anxiety
  • Parenting
  • Work-related issues
  • Financial difficulties
  • Depression
  • Family problems


What Will EAP Services Cost Me?

Any services received at the EAP are paid for you and your family by your employer. If extensive counseling is recommended, the cost for services outside the EAP becomes your responsibility. Your EAP counselor will assist you in understanding what is covered by your insurer.


How Do I Contact The EAP?

Whatever the problem-If you need help call, the Employee Assistance Program at 704-355-5021 or 800-384-1097.  We can schedule an appointment at the location most convenient to you.


Atrium Health EAP offers training and wellness seminars.
These workshops are designed to provide you with education and trainings on today's work/life balance issues. Sample topics include: budgeting, stress management and dealing with difficult people. Seminars may also be offered as web-based training. These webinars allow participants to dial in toll-free from any location and interact through a real-time training session on any computer.


Prevention and Wellness Seminars
Atrium Health EAP provides confidential access to information, referrals and crisis assistance 24-hours a day, seven days a week. All employees have access to EAP by calling 1-800-384-1097 or 704-355-5021 or visiting www.chs-eap.org.

The program is available to all employees and their eligible dependents.

However complicated the problem… there is a solution.

Atrium Health EAP: Always Accessible
Our corporate office is located in Charlotte, NC.  We provide services throughout the United States through an expansive network of affiliate counselors.


For more information please call 1 -800-384-1097 or 704-355-5021.

720 East Blvd.
Charlotte, NC 28203

380 Copperfield Blvd.
Concord, NC 28025

2202-D W. Roosevelt Blvd.
Monroe, NC 28110

809 N Lafayette St., Ste E
Shelby, NC 28150

125 Doughty St., Suite 530
Charleston, SC 29403


Employee Assistance Program (EAP) Homepage


EAP Resource Page (Employer Code-CCS133)